Return Policy
Return & Refund Policy
Last Updated: September 30, 2026
Return Eligibility
At Evoricca, customer satisfaction is important to us. We aim to provide a reliable and enjoyable shopping experience for all customers purchasing our cosmetic products.
Eligible items may be requested for return within 14 calendar days after the delivery date.
Return requests submitted beyond this period may not be accepted unless required by applicable laws or regulations.
Return Requirements
To be eligible for a return, the following conditions must be met:
• The product must remain unused, unopened, and in its original condition;
• The item must include its original packaging, accessories, and any included materials;
• Proof of purchase must be provided.
For products that arrive damaged, defective, incorrect, or materially different from the product description, Evoricca will review each case individually and provide an appropriate solution.
How to Request a Return
Before sending any product back, please contact our customer service team:
Email:
service@evoricca.com
Please provide the following details:
• Order number;
• Product name and return item information;
• Reason for the return request;
• Photos or videos showing damage, defects, or incorrect products (if applicable).
Please wait for confirmation and return instructions from our support team before shipping any returned item.
Return Address Instructions
Please do not send returned products directly to the company address unless you have received specific instructions from our customer service team.
Once your return request has been reviewed and approved, we will provide the appropriate return address and detailed instructions.
The return address may differ from the company information listed below.
Return Shipping Costs
Customer-Initiated Returns
For returns caused by personal preference, such as changing your mind, ordering the wrong item, or selecting an unsuitable product, the customer will be responsible for the applicable return shipping costs.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or significantly different product, please contact:
Our team will review your request and may provide solutions such as a replacement, refund, or other appropriate resolution.
If the issue is confirmed to have resulted from an error on our side, Evoricca will provide assistance with the return process.
Order Cancellation
Customers may submit cancellation requests shortly after placing an order.
Cancellation requests can generally only be processed before the order has entered fulfillment, packaging, or shipping preparation.
Once an order has been shipped, cancellation requests cannot be processed and the order will need to follow the return procedure.
To request cancellation, please contact:
Email:
service@evoricca.com
If cancellation is approved before order processing begins, the refund will be returned to the original payment method.
Refund Processing
After the returned item is received and inspected, Evoricca will send a confirmation regarding the refund result.
Approved refunds will be issued to the original payment method used during checkout.
Refunds are usually processed within:
5–10 business days after the returned product has been received and reviewed.
Please note that the final posting time may vary depending on your bank, credit card provider, or payment service provider.
Refund Not Received
If you have not received your refund after the expected pr